Return / Exchange Policy & Cancellation

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Welcome to Drapery. The term 'Drapery’ or 'we' or ‘our’ refers to the owner of the website www.drapery-silk.com The term 'you' refers to the user or viewer of our website. The use of this website is subject to the following Return/Exchange Policy & order Cancellation.

 

RETURN / EXCHANGE POLICY

  • The right to accept returns is solely the decision of Drapery. In case returns are made by customers where there has been no fault on part of Drapery, the entire shipping cost must be borne by the customers. Sarees thus returned must be unused and should be in original condition and packaging. Also courier services of good standards must be used and the liability rests entirely on the sender in the event of the loss of product while returning the product back.
  • All products are pre-checked for quality and defects before they are shipped. In spite of our best efforts, if you find the product delivered is damaged kindly email the customer care at social@drapery-silk.com for Return procedure within 24hours of delivery. The decision to accept returns rests solely with the Drapery.
  • Once the products are shipped no returns will be accepted unless the above mentioned details stand true.
  • If the product is disliked by the customer it is not eligible for exchange.
  • The photos of all products are taken under neutral lighting conditions, and we make the best possible effort to reproduce the exact saree colour. Sometimes the colours may look different due to temperature of your monitor and/or device settings. Returns/exchange is denied to deviations in colour from the product displayed to the product received by you.
  • Please ensure that sarees are returned in original condition and packaging in order to get your full credit. Kindly note that this is a non-negotiable policy.
  • Once the Drapery team decides to accept the request, It shall take a week’s time to refund or exchange.
  • We will not be held responsible for any damage that occurs to the saree after purchase which may be caused due to rain, overuse, stains, incorrect cleaning and care, and other normal wear and tear.
  • Lastly, the exchange facility shall only be provided once. Repetitive exchange request shall not be entertained.

 

CANCELLATION POLICY

  • Orders once placed cannot be cancelled.
  • If you wish to enquire further on possible cancellation, please contact our customer support team at 93843 12111 or e-mail us at social@drapery-silk.com